The Healing Power of Nature

Refund and Returns Policy

At KR Healing, we strive to make your shopping experience enjoyable and worry-free. If you have any concerns or issues with your purchase, please refer to the following policies. We are committed to resolving your concerns promptly and efficiently.

1. Order Modification or Cancellation

  • Order Modification: If you wish to make changes to your order (e.g., change the product or update the shipping address), please contact us as soon as possible:
    Email: Info@krhealing.org
  • Order Cancellation: To cancel your order, please contact us before the item has been shipped. Once the order has been processed or shipped, it cannot be modified or canceled.

2. Custom Items Policy

  • Custom Items Are Non-Returnable: Custom-made items are created specifically for your personal needs and cannot be returned or refunded once they are completed or shipped.
  • If a custom item is damaged during transit, please contact us immediately.

3. Return Policy

Eligible for Returns
  • Conditions: Items must be unused, in their original condition, and returned within 30 days of receiving the item.
Non-Returnable Items
  • Custom items.
  • Items marked as “Final Sale” or “Promotional Sale” on the product page.

4. Return Request Process

  1. Submit your return request within 30 days of receiving the product by emailing: Info@krhealing.org.
  2. Include the following in your email:
  • Clear photos or videos of the item showing the issue.
  • A description of the issue.
  1. Our customer service team will review your request within 1-3 business days.
  2. If approved, we will provide the return address and detailed instructions.
Additional Notes
  • Shipping Charges: Return shipping costs must be covered by the customer, and shipping fees are non-refundable.
  • Restocking Fee: Orders over $200 will incur a 10% restocking fee.
  • For damaged or defective items due to manufacturing or shipping, we will provide a replacement at no additional cost, and you may not need to return the item.

5. Replacement Policy

While we do not offer warranty services, we do provide a free replacement for items with the following issues:

  • Manufacturing Defects: Items with faults originating from the production process.
  • Transit Damage: Items damaged during shipping.
Replacement Request Process
  1. Send an email to Info@krhealing.org with clear photos or videos showing the damage or defect.
  2. We will review and process the replacement request within 1-3 business days.

6. Environmental Commitment

KR Healing is committed to reducing the environmental impact of returns. We encourage resolving issues through photo or video evidence to minimize unnecessary transportation and waste. Thank you for supporting our sustainability efforts!

7. Contact Information

If you have any questions or concerns, please contact us:
Email: Info@krhealing.org

Thank you for choosing KR Healing. We wish you a pleasant shopping experience!